TECHNICAL AND POLICY RESOLUTIONS
Direct answers regarding material composition, the handcrafted production process, secure shipping, and garment care.
01
TEXTILES
What is the composition and thickness of the T-shirt?
What is the composition and thickness of the T-shirt?
Our t-shirt is crafted from 300 GSM long-staple combed cotton jersey. It features a 3.2 cm ribbed collar with a non-deformable structure, ensuring a snug, straight neckline wash after wash.
✦ 3.2 CM REINFORCED RIBBED COLLAR
02
SIZES
What is the specific fit of the FENDRAL models?
What is the specific fit of the FENDRAL models?
Our designs feature an architectural 'Boxy Oversized' fit. The shoulders are deliberately dropped and the torso remains straight while being slightly cropped at the waist to eliminate any excess fabric.
✦ CHOOSE YOUR USUAL SIZE FOR A BOXY FIT
03
SIZES
Should I choose a size down for a more classic fit?
Should I choose a size down for a more classic fit?
If you prefer a regular, close-to-the-body fit rather than our original loose, dropped-shoulder silhouette, we recommend ordering one size down from your standard size.
✦ SIZE GUIDE IN CENTIMETERS AVAILABLE BY SIZE
04
SCREEN PRINTING
What process is used for the owl's dorsal pattern?
What process is used for the owl's dorsal pattern?
We apply a high-density screen print with a textured feel using water-based inks cured at a controlled temperature. This creates a subtle, matte relief that maintains the fabric’s breathability without ever cracking.
✦ LONG-LASTING WATER-BASED ECO-FRIENDLY INKS
05
MAINTENANCE
What are the specific recommendations for maintaining the hoodie?
What are the specific recommendations for maintaining the hoodie?
Always wash the garment inside out in cold water (maximum 30°C) on a delicate cycle using a neutral detergent. Do not use bleaching agents and air dry flat.
✦ AVOID TUMBLE DRYING TO MAINTAIN FABRIC SHAPE
06
MAINTENANCE
Do clothes shrink in the first wash?
Do clothes shrink in the first wash?
Our fabric rolls undergo an industrial pre-washing and pre-shrinking treatment before pattern cutting. The dimensional variation after proper cold washing is less than 1.5%.
✦ INDUSTRIAL PRE-SHRINKING TREATMENT
07
MAINTENANCE
How do I iron the back design and the 'Move in Silence' motto?
How do I iron the back design and the 'Move in Silence' motto?
Iron exclusively on the reverse side or place a protective cotton cloth between the iron at a moderate temperature and the fabric. Under no circumstances should the iron's soleplate be placed directly on the raised screen print.
✦ IRON AT LOW HEAT ON REVERSE SIDE ONLY
08
PRODUCTION
Why is each series crafted in limited quantities?
Why is each series crafted in limited quantities?
We produce in small, numbered batches to ensure rigorous inspection at every stage of assembly and to eliminate overproduction. Once a shade is sold out, immediate replenishment is not guaranteed.
✦ MASTERED MANUFACTURING PHILOSOPHY
09
SHIPPING
Do you offer national and international shipping?
Do you offer national and international shipping?
We provide tracked and insured shipping nationally and internationally via express courier. Each order travels sealed in a protective, minimalist-designed case.
✦ INSURED PARCEL WITH REAL-TIME TRACKING
10
EXPÉDITIONS
Quels sont les frais de livraison ?
Quels sont les frais de livraison ?
La livraison est offerte sur toutes les commandes, sans minimum d'achat.
11
SHIPPING
What are the estimated shipping and delivery times?
What are the estimated shipping and delivery times?
Validated orders are processed within 24 to 48 business hours. The domestic delivery time is 2 to 4 business days, while international shipments arrive within 5 to 9 business days.
✦ DIRECT DELIVERY TO YOUR HOME
12
SHIPPING
How are customs fees handled for deliveries outside the territory?
How are customs fees handled for deliveries outside the territory?
For any shipment outside our original zone, any potential import taxes and customs duties are subject to the regulations of the destination country and must be paid upon delivery.
✦ DDU DELIVERIES ACCORDING TO CURRENT STANDARDS
13
EXCHANGES
What is the procedure for an exchange or a return?
What is the procedure for an exchange or a return?
You have a 14-day cooling-off period from the date you receive the package to exchange for a different size. The item must be intact, unworn, unwashed, and include all original tags.
✦ EXCHANGE GUARANTEE FOR CONFORMITY OR ADJUSTMENT
14
EXCHANGES
How do I submit a return request for an item?
How do I submit a return request for an item?
Contact us via the website form or by email to the concierge service, specifying your order number (#FNDRL) and the new size you would like. We will provide you with the prepaid shipping label.
✦ FAST PROCESSING DIRECTLY WITH THE CONCIERGE
15
SECURITY
Which payment protocols and methods are accepted in the shop?
Which payment protocols and methods are accepted in the shop?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, as well as secure transactions via the Shopify Payments infrastructure with 256-bit SSL encryption.
✦ TRANSACTIONS SECURED BY 256-BIT SSL PROTOCOL